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- November 26, 2009 10:53
- Katy Scholes
Review of "The Art of Consultation" by John Tizard, Director of The Centre for Public Service Partnerships
- November 23, 2009 10:16
- Katy Scholes
Art or Science? – certainly not alchemy
Consultation and public engagement – not necessarily the same thing – are now core processes for most if not all public agencies. Statute, good customer focused management practice and common sense dictate that public bodies should consult key stakeholders, especially their service users and those who pay for the services – usually tax payers – before they embark on any significant change to policy or service delivery. One would hope, too, that both national and local politicians would wish to use effective consultation. This is not always the case, but increasingly it is becoming more essential as a critical element of democratic politics.
However, there are some key questions to ask when considering consultation:
• when to consult – at what stage or stages in a developmental process for new policy or service design
• who to consult
• how to consult
• how to use and apply the results of consultation
• when and how to report back to consultees on the outcome of a consultation and why final decisions have been taken
Rhion Jones and Elizabeth Gammell – the founders of and inspiration behind the increasingly respected Consultation Institute - have written a timely and well presented book, “The Art of Consultation”, in which they attempt to answer these and related questions. They have succeeded in their attempt. The book reads well; it is light but has sufficient real, experienced–based, material and arguments; it explains the policy and legislative frameworks for public sector consultation; and it offers practical advice to officials and politicians.
The book defines consultation and explains its place in the wider spectrum of representation; plebiscites, involvement, participation and engagement. It is consultation that excites and drives the authors but they are not dismissive of its allied processes.
Jones and Gammell clearly state that they did not aim to write an academic book which addressed the theory and philosophy of consultation in any depth. Their aim is to help readers with the practicalities of consultation. Inevitably and usefully they do move beyond their self imposed brief to make the case for effective consultation. They describe its value to managers and politicians. They also address the challenge of the relationship between consultation and representative democracy. Whilst they draw primarily on the UK experience and the English public sector, there are some informative references to how the business sector consults and uses customer insight to shape business strategy and delivery.
On reading the book I could hear the authors’ respective voices speaking out as they do at their many seminars and workshops on the subject. I could also hear the voices of their many customers and associates who have worked with The Consultation Institute over the last few years. This makes the words on the pages more authentic.
This is deliberately neither an academic thesis nor a “painting by numbers” hand-holding guide on how to consult. The authors have set out to strike a balance between the “why” and the “how”. They have succeeded.
However, there are some aspects of the book that, in my view, could have benefited from a deeper and longer exploration. These relate to the interface of consultation and representative democracy; how in local government it can enhance the councillor’s actions to promote the interests of constituents, both with her/his own council and with other public agencies. Good consultation can strengthen the politician’s community leadership role. Too many politicians, particularly councillors, still do not understand or accept this. There could and should have been more on the use that politically led scrutiny at local and national level can make of consultation.
Public consultation policy and practice have to adapt to meet new circumstances. It has to be applied to contemporary policy and practice issues such as
• strategic commissioning
• service de-commissioning
• participatory budgeting and budget reduction
• personalisation – its development and delivery
• partnership working and Total Place style approaches
• consulting processes where more than one agency is involved and/or where the public may not understand which agency is involved or leading the process
• procurement and contract management and the use of a range of providers from the public, social enterprise, business and community sectors
• how to hold providers to account using consultation – including potentially putting some of their reward at risk from user and wider stakeholder views of performance and behaviour
• service re-design
The Art of Consultation addressees some of these issues and promotes the principles on which they should be approached. There are limits to the detail and scenarios that can be adequately dealt with in just over 200 pages. Jones and Gammell may have a second edition to write! With a travel budget they could address some more international experience, comparisons and lessons.
In the chapter entitled “Ready…Aim…Miss”, Jones and Gammell have aimed at and hit the target. I would commend this book to local and national politicians, especially council leaders and scrutiny leads, public sector non-executive directors, public officials and managers across the public sector, and those in the business and third sectors working with the public sector. On reading they will soon appreciate the value of effective consultation – and realise that it is more art than science but certainly not alchemy!
- November 19, 2009 09:56
- Katy Scholes
Tim Coates, author of Delane’s War, will be speaking about the book at the Idea’s Store Whitechapel
Tuesday 8th December at 7pm
Entry is free
321 Whitechapel Road
London, E1 1BU
- November 13, 2009 10:04
- Katy Scholes
By Maggie Hartford »
DILLY: THE MAN WHO BROKE ENIGMAS
Mavis Batey (Dialogue, £19.99)
Mavis Batey is known in Oxford as a conservationist and expert on garden history, but her latest book is about her wartime boss at Bletchley Park, Dilly Knox, the code-breaker who helped to break the Nazis’ secret ciphers.
A brilliant but absent-minded man, he had been known to stuff his pipe with sandwiches rather than tobacco, and forgot to tell his brothers that he was getting married.
Born in 1921, the young Mavis was due to study German at University College, London, when the Second World War broke out. Her language skills meant she was assigned to the Foreign Office and sent to Bletchley Park, centre of the code-breaking operations which were crucial to the Allied victory.
Her book portrays Knox as the most brilliant cryptologist of his day, who never received the recognition of his colleague Alan Turing.
Before the war, he had broken Bolshevik ciphers and reconstructed the mimes of Greek poet Herodas from fragments of papyrus uncovered by archaeologists.
She plays down her own contribution at Bletchley Park, but it included cracking the Italian code, with the help of a pocket dictionary, to reveal a message: “Today’s the day minus three.” With the code broken, ‘Dilly's girls’, as they were known, were able to deduce the complete battle order of an Italian fleet threatening a British convoy in the eastern Mediterranean.
At Dilly’s insistence, a reconnaissance plane was sent out to “spot” the oncoming fleet, which was destroyed at the Battle of Matapan.
Despite being ill with cancer, he masterminded the cracking of the Germans’ Enigma code machine, allowing the Allies to send coded messages hoodwinking them into thinking that British troops were preparing to invade Calais from south-east England.
This diverted attention from the real plans for D-Day landings in Normandy.
After the war, Batey and her colleagues — including her husband Keith, whom she met at Bletchley Park — were unable to talk about their secret work for more than 30 years.
She moved to Oxford in the 1960s with her husband, treasurer of Christ Church, and made a career in conservation and garden history, inspired by their home in Nuneham Courtenay.
Now in retirement on the South Coast, she has recently been in demand from researchers wanting inside information on what it was like to be a woman Bletchley — including actress Kate Winslet, who starred in the film Enigma.
Her biography of a “brilliant, humane, intuitive, if eccentric, genius” is characteristically meticulous, and she does her best to explain the crossword-type clues that allowed ‘Dilly's girls’ to crack the problems.
Rhion Jones and Elizabeth Gammell: Politicians and Civil Servants keep on asking us our opinions. But are they listening?
- November 09, 2009 12:46
- Katy Scholes
Are we living in a mature consultative culture where the debate in the country matters more than in Parliament? Or is it all a big charade with those in authority making up their minds first and then going through the motions of a consultation, and only pretending to act upon what the public is saying?
The Art of Consultation looks at the industry that has taken market research and allied techniques to create a never-ending stream of dialogues that, in theory empowers thousands of representative bodies and millions of citizens to contribute to decision-making. It is openly honest about what goes wrong, but also finds much that is good about modern public consultation. Thousands of public servants and also many others in the private and voluntary sectors work hard to understand the conflicting messages heard from different elements of society and this book may help them figure out if it is all worthwhile.
As for local Councillors ... and Members of Parliament? They might do well to read it closely; it has many lessons that need to be learnt if democratic institutions are to regain the public’s trust.